Shipping policy
Thank you for shopping with TheKumhar.
Order Processing All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. During peak seasons or high order volumes, processing times may extend slightly.
Shipping Coverage We currently deliver across Pakistan.
Estimated Delivery Time
- Karachi: 1–3 business days
- Other Major Cities: 3–5 business days
- Remote Areas: 5–7 business days
Delivery timelines are estimates only and are not guaranteed. TheKumhar is not liable for delays caused by courier partners, public holidays, strikes, natural disasters, or any circumstances beyond our control.
Shipping Charges Shipping charges are calculated at checkout based on your location and order size.
Order Tracking Once your order is dispatched, tracking details will be shared via email or WhatsApp where available.
Delivery Information Please ensure your shipping address and contact number are accurate at the time of placing your order. TheKumhar is not responsible for delays or non-delivery due to incorrect address information.
Handmade & Fragile Products Each TheKumhar piece is handcrafted and carefully packed before dispatch. Slight natural variations in color, texture, or finish are inherent to handmade pottery and are part of its unique character — not a defect.
Delays & Support If your order is delayed beyond the estimated delivery window or you need any assistance, please reach out to our support team:
- Email: hello.thekumhar@gmail.com
- WhatsApp: +92 335 2766136